Avaya Aura

Today’s business is hard to imagine without telephony. Business telephony isn't just ability of incoming or outgoing calls. Business telephony needs to enable cost control and monitoring, integration into business processes, functional upgrade but general functionalities, also.

Avaya Aura is communication platform that supports unified communications and contact centers for middle and big companies. Avaya Aura expands Communication Manager functionalities and enables communication management based on SIP protocol with innovative abilities. Using the revolutionary SIP architecture and virtualization, Avaya Aura simplifies complex communication networks and reduces infrastructural cost. Employees on any location can be connected regardless on the infrastructure where they are located. Avaya Aura enables faster and easier implementation of different communication ways as are voice and video communication, message and status management (presence). The result of this kind of implementation is increasing in business productivity and agility.

Avaya Aura Communication Manager

This opened and expendable business telephony platform can be implemented as IP communication system in clear SIP environment or in mixed SIP, H-323 and TDM environment. Communication Manager supports over 700 different business phone functionalities including call center and conference calls functionalities. To ensure that this reliable and scalable platform can fit into needs of different organizations it supports different servers, access points and analog, digital and IP communication devices.

Avaya Aura Session Manager

Session Manager enables connection of communication systems of different producer into distributed network with centralized management, easier centralization of SIP incoming lines and easier communication inside the network with increase in scalability and safety. This flexible architecture enables to companies reduction in communication and management costs. Because of the management simplifying, Session Manager reduces costs but increases business agility because it speeds the implementation on different locations and for different types of customers.

Avaya Session Border Controller

Avaya Session Border Controller is flexible solution that includes set of standard (Standard) performance and advanced (Advanced) functionalities. With that it enables different functionalities as are connection of SIP incoming lines or connection of remote employees without VPN connection.

Avaya Aura Communication Manager Messaging

Communication Manager Messaging is integrated voice mail for Communication Manager. Beside call answering and message receiving this application enables voice message management on computer.

Avaya Aura Application Enablement Services

Different program interfaces, protocols and web services are on disposal to programmers and enable them access to functions like call and media processing and system administration that are available on Communication Manager. This kind of openness enables integration on different business and communication application like Microsoft Office Communicator or IBM Lotus Sametime and different application for call and contact centers, conversation recording and touch-for-choose application.

Avaya Aura Presence Services

This product enables scalable solution for presence tracking and that information it forwards to Avaya’s solutions or to solutions of other producers. Information about presence enables customers to locate colleagues and experts that can help immediately with the customer’s requests, service problems or possibility in resolving the critical problems on project and all that in real time.