Business Telephony
No matter how business communication is transferred to new communication channels, still a large part of our everyday communication is done by phone. Therefore the business telephony is an extremely important factor of your business.
Basic characteristics of modern business telephony system are: simplicity, reliability and availability. Today, business telephony is communication application that with its additional functionalities enables flexible work but doesn't exclude traditional telephony technologies such as ISDN and analog incoming lines or phones. Today’s business is difficult to imagine without telephony. Business telephony isn't just ability to receive or send calls. Business telephony needs to enable costs control and monitoring, integration into business processes, functional upgrade but the general functionalities as are:
- More lines on the same telephone
- Call „on-hold“
- Call switching
- Call forwarding
- Conference calls
- Internal adress book
Avaya's connections with telephony are reaching to the days when Alexander Graham Bell had established Bells Labs. Bells Labs later entered into AT&T system and when Lucent has separated from AT&T, Bells Labs have become an integral part of Lucent. When Lucent has splited into two parts: telecom equipment and equipment for companies (Enterprise), Bells Labs have been splited and that part which was connected with business telephony has finished in today's Avaya. So, today's Avaya's system more or less is derived from Bell's first solutions and that is a tradition that Avaya takes seriously.
Avaya in the field of telephony offers two levels of solutions:
- Avaya IP Office-for small and medium companies
- Avaya Aura-for medium companies and enterprises
