Contact Customer Support Center through digital communication channels
SaaS solution enables complex monitoring, communication and reporting through digital communication channels: social networks, email, live chat, forums, blogs and contact Forms, What's up and Viber, Chatbots and more. By integrating all digital channels such as live chat, email, and social networking into one platform, businesses can make faster and easier communication with users who come through digital channels.
Chatbot Builder with a two-way API - allows you to quickly and easily build Chatbots that can then communicate with the Brand Embassy platform and CRM, enabling users to perform simple tasks (such as checking for remaining data, roaming, etc.) with the impeccable forwarding of conversations with and to the agent. Chatbots can drastically increase customer support effectiveness with time savings and customer support resources. The solution is easy to install and it offers support to users 27/7 and is an integral part of the SaaS solution.